The most seductive element of AI is its promise to autonomously automate repetitive tasks, but its potential reach extends well beyond this to encompass many high-skilled roles that involve structured processes.

The most seductive element of AI is its promise to autonomously automate repetitive tasks, but its potential reach extends well beyond this to encompass many high-skilled roles that involve structured processes.

As AI continues to evolve, it will arguably and increasingly take over routine decision-making, rule-based processes, and repetitive tasks across many industries, including insurance, reshaping the workforce and shifting the focus from task execution to managing and leveraging AI systems.  Indeed the insurance sector was one of the first to adopt AI for risk profiles.  

Business in general is still struggling with a perception issue around AI, which is often talked about as something that does everything automatically and intelligently.  In reality, we should be thinking of AI simply as another engine or a tool – a technology, not a solution.

Read the rest of James Bent's piece on how insurance companies can align AI strategies with business goals on Insurtech Insights.