Game-changing organisations are those that prioritise their people. As we move into  2025, a year in which Virtuoso QA will see major milestones hit and progress achieved, processes and practices we can implement to put our people first remain front of mind.

Being presented with a Breakthrough Culture award, a commendation, as the awards committee phrases it, for “forward thinkers that redefine what it means to be a ‘People  First’ organisation”, has been a vindication of everything we at Virtuoso QA have tried to achieve. We have consciously promoted a culture of respect, support, and public appreciation for one another’s efforts.  

2025, however, could well have a profound impact on what it means to be a People First organisation, in our sector and yours. There are process elements within the day-to-day work of the insurance industry that could well be performed by AI and that seismic shift  is going to gain momentum in the next twelve months. Employers need to be honest with themselves and understand that AI is going to change everything from an employment point of view.

Read the rest of Derren Nisbet's piece on people-first workplaces post-AI on Insurtech Insights.